The 2020 pandemic has forever changed consumers' shopping habits causing retailers to quickly adjust their focus to their online customer experience. This shift in consumer behavior has increased competition for retaining customers’ loyalty and caused retailers to re-evaluate the value their loyalty programs hold. Based on a survey of 300 marketing and loyalty professionals in the U.S. retail industry, this study will reveal…
So you may be wondering, how are other retailers adjusting? What changes are they making to their customer loyalty strategies? Find out in the 2021 Loyalty Industry Data Study.
Get objective insights directly from the minds of marketing and loyalty professionals.
Find out how to align your loyalty strategy with your customer's needs for a faster ROI.
Find out why retailers are looking to create premium loyalty programs this year.